Information
In an industry where the details matter most, Karnelian Security brings over 20 years of technical expertise to the Edmonton and area. We specialize in high-standard installations and clean, structured wiring, ensuring that a system is only as good as its foundation. Explore our approach and how our commitment to quality can secure your peace of mind.
Frequently asked questions
Have questions about securing your property or upgrading your existing system? We've compiled answers to the most common inquiries, covering everything from system integration to our commitment to long-term reliability. Discover how Karnelian Security builds security solutions that last, without the 'quick fixes'.
Do I need different apps for my alarm, cameras, and intercom?
We specialize in Integrated Systems. Our goal is to streamline your security into a unified platform so you can manage your building’s "nervous system" from a single, user-friendly interface.
What is 'Structured Wiring,' and why does it matter for my security?
Structured wiring is the backbone of your system. We treat this as a piece of art—organized, labeled, and meticulously managed. This ensures your system is reliable and makes future repairs or upgrades significantly faster and cheaper.
Can you take over my existing legacy equipment?
Often, yes. We perform a "System Audit" to see what is salvageable. However, if the existing infrastructure is compromised, I’ll be honest about what needs to be replaced to ensure your security isn't "built on sand."
What happens if my internet goes down? Will my security still work?
A properly integrated system should have local redundancies. We design systems that maintain their core security functions (like card access and local recording) even if the outside world is cut off.
Who do I call if something stops working three years from now?
You call us. We are a firm believer in Accountability. We don't "install and disappear." Because we know every wire and every connection in your head-end, We can troubleshoot issues with precision.
At what stage of construction should I bring you in?
The earlier, the better. Getting the pre-wiring right while the studs are exposed saves thousands of dollars in labor later. I work with your contractors to ensure the "bones" of the system are perfect before the drywall goes up.
I already have a basic alarm; why do I need an integrator?
A basic alarm is a reactive tool. Integration is a proactive solution. By linking your CCTV with your card access and intercom, you get a system that provides data, visual verification, and total control—not just a siren that rings after a break-in.
Common Worry #1: "The System is Too Complex / I Won’t Know How to Use It."
We don't just install boxes; we provide Simplified Integration. We take the alarm, 4K CCTV, card access, and intercoms and "knit" them into a single, intuitive nervous system. We put the client first by ensuring the interface is easy to understand. You don't need to be an IT expert to run a Karnelian system—we’ve done the heavy lifting behind the scenes so you can have total control with a single touch.
Common Worry #2: "The Tech Will Install It and Then Ghost Me."
This is where our "up North" roots come in. To us, your word is your bond. We aren't a "churn and burn" operation. We are building a legacy of reliability. We don't just service a site and disappear; we become your long-term technical partner. If there’s an is sue, you have a direct line to the person who designed the system, not a nameless call center. We are here for the long haul.
What’s the most important thing you want people to know about how you do security work that makes it better than a quick fix?
The most important thing for our clients to understand is that we don't believe in 'quick fixes'—we believe in Technical Integrity. In the security industry, a quick fix usually means a 'Band-Aid' on a larger problem, often involving messy wiring or bypassed errors that will inevitably fail when you need the system most.
At Karnelian Security, our work is better than a quick fix for three specific reasons:
Structured Excellence (The 'Art' of the Build): We treat the 'head-end'—the brain of your security system—as a piece of art. By meticulously organizing and labeling every wire, we eliminate the 'spaghetti' that causes system failures and expensive troubleshooting later. A clean system is a reliable system.
Systemic Integration: We don't just patch a single camera or alarm; we look at how that component fits into your entire smart security nervous system. We ensure that your card access, CCTV, and intercom are communicating flawlessly, creating a unified shield rather than a collection of disconnected gadgets.
Uncompromising Resolve: Quick fixes often happen because a technician wants to get to the next job. Because of my 'up North' roots and a personal demand for perfection, I simply don’t leave until the job is done right. If a problem is complex, we lean into it rather than walking away.
Our goal isn't just to get your system 'on'—it’s to ensure it stays on, stays organized, and stays serviceable for years to come. We build it right the first time so you don't have to pay someone to fix it a second time.
What if we have a complex technical glitch that seems unfixable?
Technical puzzles are where we excel. We have a "refusal to quit" policy. We stay on-site and coordinate with manufacturers and IT experts until the system is functioning exactly as promised.
What is a Fog Cannon, and how does it actually stop a burglary?
Most security systems can only "observe and report." A Fog Cannon is a proactive intervention. Within seconds of an unauthorized entry, the device fills the space with a dense, harmless, but impenetrable fog that reduces visibility to nearly zero. You cannot steal what you cannot see. It forces the intruder to exit immediately, usually before they’ve even reached your assets.
Is the fog safe for my inventory and electronics?
This is why we use certified European-manufactured units, not low-quality imitations. The "real thing" uses a specialized dry-fog formula that is non-toxic, food-safe, and—crucially for our IT and business clients—leaves absolutely no residue on sensitive electronic equipment, server racks, or furniture.
Why do I need a professional integrator like Karnelian to install this?
A fog cannon is a powerful tool that must be perfectly integrated into your alarm and motion-sensor logic to prevent false deployments. As an integrator, We ensure the "brains" of your system correctly verify a threat before activating the cannon. Like all my work, the installation is a piece of art—concealed where possible and integrated seamlessly into your head-end wiring for total reliability.
Common Worry #3: "If Something Breaks, No One Will Be Able to Fix the Messy Wiring."
Many clients have been burned by "spaghetti wiring" that looks like a disaster behind the panel. We treat Structured Wiring as a piece of art. Our OCD-level attention to detail means every cable is combed, labeled, and logically mapped. This "perfectionist" approach makes our systems incredibly easy to service and "future-proof." We make the worry of "hidden technical debt" disappear by showing you the beauty of the infrastructure ourselves.
Common Worry #4: "The Alarm Will Go Off, but the Burglars Will Still Take Everything."
We move your security from passive to active. While most companies just provide a siren that "watches" a crime, we offer high-end European Fog Cannon technology. We provide a solution where you "cannot steal what you cannot see." By integrating active defense, we take away the worry of a "smash and grab" by physically stopping the intruder in their tracks within seconds—all with no residue left on your equipment.
'How do I actually use this thing?' (The Training)
Clients often worry that a high-end integrated system will be hard to manage. We make that worry disappear by providing a hands-on 'walk-through.' Because we’ve integrated the alarm, cameras, and access control into a single 'nervous system,' the interface is actually simpler than a basic setup. We don't leave until you—and your staff or family—feel 100% confident operating it.
'What happens if I need to add a user or change a code?' (The Support)
Life changes—employees come and go, or suite residents move. Clients want to know they aren't 'locked out' of their own system. We ensure you have the tools and knowledge to make basic changes, but we also remind you that we are just a phone call away. We aren't an 'install and disappear' company; we are your technical partners for the life of the system.
'Does it need maintenance?' (The System Health)
Just like a vehicle, a security system benefits from a check-up. Clients ask how to keep the 4K cameras clear and the Fog Cannons ready for action. We explain our 'System Audit' process—where we check the head-end, test the battery backups, and ensure the firmware is updated. Because our wiring is so organized, these maintenance checks are fast, efficient, and never involve 'digging' through a mess.
'What if something goes wrong at 2:00 AM?' (The Accountability)
This is where our 'up North' grit and integrity matter most. Clients want to know who answers the phone. We tell them: ' we know every wire in this building because we laid them like a piece of art.' If there is a system fault, you aren't calling a stranger; you’re calling the person who built the foundation. We stay committed to the 'Zero Defects' standard long after the initial install."
Beyond the ordinary
Ready to experience security that goes beyond mere observation? At Karnelian Security, we build solutions with technical integrity, structured excellence, and uncompromising resolve. Let us craft a reliable, integrated system tailored to your needs in Sherwood Park and the greater Edmonton area.
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